Buying and selling online in the EU

The Your Europe portal and Your Europe Advice (DG GROW in cooperation with the relevant Directorate General in the European Commission) are organising a Facebook chat on: "Buying and selling online in the EU" on 18 March 2019 (Monday) between 11.00-13.00 CET.

The chat will take place on Facebook under the following link:

The platform is open now, and people are encouraged to submit their questions on the wall of the event, and the experts will reply to them only on 18 March between 11.00-13.00 CET.

This will be a text-based chat on Facebook (not live video).


The legal experts of Your Europe Advice will reply to all the incoming practical questions on consumers rights, both from citizens (as consumers) and businesses (as traders) angle. They will cover a wide variety of consumer rights on buying and selling, namely guarantees, refunds, repairs, shipping and deliveries, unfair commercial practices, pricing, contract information; and all the information for and obligations and rights of traders that sell items online or want to do so.

Colleagues from JUST will also be in the chatroom and help us answer questions of more political nature (Commission plans on consumers rights; policy making; Brexit, New Deal for Consumers).


The team will be able to reply to questions in EN, FR, DE, IT, ES, PL, BG, EL, SE, DA.